Frequently asked questions

Can I bring my stroller?
For safety reasons, strollers are not allowed indoors. There is a shelter at the entrance to the site (unsupervised), and we recommend baby carriers.

What payment methods are accepted?
The accepted payment methods are cash, cheques, holiday vouchers, and credit cards (except American Express).

Where can I eat?
During the winter season (October to January):

Santa’s Hamlet offers a crêperie and an outdoor chalet serving fries, sweet crêpes, and waffles all day long, as well as savory options from 11 AM to 2 PM.

The rest of the year:
The crêperie is open in the afternoon and serves only snacks.

Just a few minutes away, you’ll find Le Grand Parc de Noël in winter and Le Grand Parc d’Andilly in summer, both offering light dining options. (See the corresponding page for more details.)


Do you have a microwave?
Yes, a microwave is available in the Crêperie.

Can I bring my own picnic?
No, picnicking is not allowed inside Santa’s Hamlet.

When can I meet the characters?
Every day you can meet all the characters, including Santa Claus even in December.

Only Père Fouettard (the “Bogeyman”) will be present at The Great Christmas Park in winter and at Grand Parc d’Andilly in summer.

What time are the Christmas stories?
Approximately every 30 to 45 minutes, head to the Storytelling Room near the grand Christmas tree.

Can I bring a pet?
No, animals are not allowed on the site.

What's the best time to visit?
During the Christmas season, to avoid large crowds, we strongly recommend booking your ticket in advance and visiting as early as the All Saints’ holiday (late October) or during the first half of November.Outside the festive season, the magic of the site remains intact and our characters have plenty of time to chat with you in peace... this is of course less the case at the end of the year as there are so many of you.

From November 20 onward and throughout December, consider coming on weekdays or, on weekends, visiting right at opening time, between noon and 2 PM, or in the evening (from 5 PM onwards) when the site lights up beautifully.

Outside of the holiday season, the magic remains intact, and our characters have plenty of time to interact with you in a relaxed atmosphere. This is, of course, less the case at the end of the year when visitor numbers are much higher.

Where can I park?
Upon arrival, several parking areas are available. During the winter season, volunteers from the association will welcome and guide you, so please follow their instructions regarding parking.

How long does a visit to Santa’s Hamlet take?
Under normal crowd conditions, the average visit lasts between 1.5 and 2 hours.

During peak times, the visit may take longer.

Until what time can I enter?
Entry is allowed up to 30 minutes before closing time.

However, keep in mind that you will need at least one full hour to tour the site properly.

Can I bring my children's letters to Santa?
Of course! You can drop them in the mailbox of the character of your choice in the garden.
Every letter will be read, and all drawings will be admired by Santa and his volunteer elves.

If you’d like to receive a response from Santa Claus, you can request a special letter on-site for €3 if you live in France and €3.50 for international delivery.

This fee covers:

• A personalized A2-sized letter addressed to your child
• A handwritten addressed envelope
• The blank letter template provided on-site for you to fill in

What is the admission fee for visitors with reduced mobility?
Visitors with disabilities are eligible for a 50% discount on the standard ticket price and priority access at the entrance.
For more details on accessibility and procedures, please refer to our dedicated page: "Visitors with disabilities"